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Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories in the USA and China. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does the package takes to arrive?
A. It usually takes between 7-10 business days for all orders to arrive and a maximum of 15 business days. Delivery times vary from product to product; based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 5 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide for any order above US$49.
Q 6. Where is your store located?
A. We're a Canadian-based business that takes pride in partnering with top-quality suppliers from Canada, the United States, and China.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Q 10. Are the payments on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories in the USA and China. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does the package takes to arrive?
A. It usually takes between 7-10 business days for all orders to arrive and a maximum of 15 business days. Delivery times vary from product to product; based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 5 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide for any order above US$49.
Q 6. Where is your store located?
A. We're a Canadian-based business that takes pride in partnering with top-quality suppliers from Canada, the United States, and China.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Q 10. Are the payments on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.
